Pravina Mindvalley Team

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Credit card declined

We know how frustrating this can be! So let's go over this together. There are a number of reasons why your payment with a credit card may not go through:

• There was an error in inputting your... (More)

We have two methods of payment for you to choose from:

1. Purchasing with a Credit Card or a Debit card that allows online payments such as:

2. Purchasing through PayPal.

If you face difficulties ordering with your credit card,... (More)

1. Login to your account at Mindvalley.com24
2. Click on the Profile /Account Icon on the top right corner, then select My Account.
3. Please click the billing tab on the left.

Click the update button next to your... (More)

This happens when you add a space between the letters and numbers. Your VAT number should have no spaces when you type it in. (For example: DE1234567 )

If you have a valid VAT ID and you have already completed... (More)

European Union and UK

In January 2015, the EU passed a law that requires companies to charge VAT for products based on the location of the customer (You) instead of the location of the company (Mindvalley).

Please know that the... (More)

Refund Policies

Mindvalley has four levels of programs depending on depth & level.

Quests and Classic Courses

• Quests are special programs where you start the learning adventure with some 1000+ other students on a SPECIFIC date. You can refund your... (More)

Self Refund:

You can now refund a quest by yourself through the billing section of your account.

Steps to do a Self Refund

1. Log into your Mindvalley Account and click on the Profile icon on the top right-hand corner.... (More)

When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

For example, if you buy a one-year subscription on Jan 1, and decide to cancel your subscription on July 1:

• You’ll... (More)

You cannot pause a subscription. You will need to cancel your subscription and repurchase this when you are ready.

Please visit this page for more information on all the different subscription services that we offer.

*All the policies, terms, and... (More)

How to cancel a subscription

1. Go to the Billing Section29 of your Mindvalley Account.
2. Click on "Cancel Subscription" under "Status"

Once done, you will see the status of your subscription in red as "Inactive". You won’t be charged... (More)

Where To Find My Payments On App:

For all purchases made In-App please go to the Google Play Store/ Apple store to find your billing information.

For all your purchases made on the Mindvalley site, you will need to check... (More)

To merge 2 (or more) Accounts under one email address please fill out the Merge Accounts Form.

Merge Accounts Form36

Note: Please note once you send this form off to us, our agents will perform the request within 24- 48... (More)

If you have forgotten or lost the password for your Mindvalley account, there is an easy way to recover it:

1. Through the main login page. 41
2. Through the settings page30 in your Mindvalley account.

Recovering Your Password through The Main Login... (More)

You will find your email under your Profile on your Mindvalley Account.

On App

You will find your email address under your name:

On Web:

You will find your email address under the Setting tab.

Click on the Profile Icon... (More)

Your login details are sent to you in an email, with the subject line "Your Mindvalley Login Details". (Please check your spam, promotions tab, junk folder)

Your username:
Is the email address that you used to sign up... (More)

On App:

• Click the icon of your profile on the upper-right side of your home page in the App.
• Then select "Language" and choose the language that you want.

On Web

• Click on the icon at the upper-right... (More)

On App:

1. Login to your Mindvalley Account
2. Profile Icon on the top right-hand corner.
3. Then click Edit Profile > Edit Information and you will be able to update all your information here.
4. Once finished, don't forget to click the Save... (More)