Hello @Ingrid 16 I am so sorry for the delay! We strongly suggest using Google Chrome as it's the most compatible with our platforms. Should you decide to continue using either Safari, please be aware that you may face technical issues.
Let me share a quick guide in troubleshooting/resolving video and audio issues:
https://faqs.mindvalley.com/en/articles/2516654-video-audio-issues14
Normally, using Google Chrome and deleting browser cookies work 95% of the time.
https://faqs.mindvalley.com/en/articles/2516669-delete-cookies9