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Anonymous
Asked a question 7 months ago

How to Refund or Exchange any Program or Event Ticket

Where am I?

In Mindvalley Support Forums you can ask and answer questions and share your experience with others!

Self Refund:

You can now refund a quest by yourself through the billing section of your account.

Steps to do a Self Refund

1. Log into your Mindvalley Account and click on the Profile icon on the top right-hand corner.

How to Refund or Exchange any Program or Event Ticket

2. Click on Billing and scroll down to the Payments History.

How to Refund or Exchange any Program or Event Ticket

3. You will see the option under the program name, click Refund.

 

How to Refund or Exchange any Program or Event Ticket

4. This will open to the self refund page. When you are here click Cancel and Refund.

How to Refund or Exchange any Program or Event Ticket

Once you initiated the refund, you will receive a confirmation email within 48 hours.

  • If you do not receive your refund confirmation email within 48 hours, please contact Customer Support by clicking on the chat icon on the bottom right-hand corner.

Your refund will be reinstated in your account within 7-14 days. Do note that some banks may take longer.

  • If you don't receive your refund within this time frame, please give your bank a call.

If you made an in-app purchase

Apple and Google have their own refund policies which we cannot control from our end. Nevertheless, it shouldn’t be a problem once you scroll through their helpful guides:

IOS Refund Guide113

Android Refund Guide84

 

Before Iam before help me 

Hi, to refund a program you can do it via your account if you are still within the refund policy period. Here is an article to guide you through, click here.36 

We don't have the option of exchanging programs or transferring funds from one program to the other. Hope that helps.