Lately I get the feeling that Mindvalley needs to check their website and supporting database. I find the structure of the website to be very confusing.
3 different cases from my own experience:
1) Mindvalley All Access doesn't include Soulvana, Evercoach, etc. A while ago I followed a 1 hr Masterclass "Love or Above" in which Vishen said you could access it through the Mindvalley App. As I had just joined as an All Access member I went to look for it, but I couldn't find it. Turns out it's not included in Mindvalley All Access but in Soulvana, which is separate. This wasn't clear to me when I became a member.
Yes, I know that Soulvana rejoined with Mindvalley since this week. But even now if I search on the website for "Love or Above" in the search bar on top and click on it, I just end up on my already ongoing programs. So I still cannot get started with this... :-(
2) Last month I followed the Wildfit Masterclass after which I bought it (as it too wasn't part of my All Access membership disappointingly). Since then I keep getting e-mails from Mindvalley to remind me to enroll, to remind me that the price reduction is expiring, etc. I already enrolled and paid for it, I shouldn't get these e-mails anymore. Right now I get about 3-4 e-mails from Mindvalley daily...
3) When I log in to the website (www.mindvalley.com) on my desktop with the same e-mail account as on my iPad I can enter the website. However again this website doesn't seem to know that I'm already an All Access member. It doesn't offer me access to my programs and keeps offering me to become a member. However through some random link I ended up on beta.mindvalley.com where my programs are available.
All these things make for a very confusing experience. This doesn't change anything about the actual content however, which is great!
Hi @Thomas Croonen Thank you for your feedback, we have a form that you can add your suggestions and feedback, click here.
As for what is included you can get all the answers in this article that explains in more details what to expect as a Mindvalley Member and what programs you have access to, click here. Hope it helps you.
Hey Thomas.
I feel for all of us.
I feel for the people moderting on this site, too. They're stuck running interference between paying customers, like you and me, and Vishen's complicity with this disaster-of-a-site. Mindvalley is one of the worst sites I've come across in decades.
My god, Gada had to provide a link to fully disclose to you what your Total Access membership DIDN'T cover.
Could you easily find this on your own? I doubt it. Just try navigating between your account and your profile. If most people can't do this on this site, how can they do due diligence and know what they're buying. This page was hidden, like so many of the pages on this site, so of course you didn't see it until after you purchased your product. And the name is entirely misleading.
Do consider tweeting at Vishen. On March 8, 2021 he tweeted the perfect tie in:
These these moderators are left holding the bag...and we, the customers, become their enemy. And we view them as ours. It only serves on Vishen. Divide and Conquer.
I'm sorry for all of us. Great Products, Poorly Curated.
Hi @Genna Lau Thank you for your feedback, we have a form that you can add your suggestions and feedback, click here.
Gada...at the risk of further pushing this over the cliff, if you can't actually provide "meaningful assistance", what are you doing?
Hi @Cyd I believe you have left a feedback for us. As you know based on the guidelines of this form, it is not for feedback but you can definitely fill up the form as mentioned before.
As for how to navigate your account and find your programs , we have a Support Center that you can use. Here are two articles that can guide you:
How to Navigate your Account and How to Start and Access your Quest
I hope these two articles help you with the Navigation. I kindly ask to have this conversation in a polite manner and i want you to know i am here to assist you. Thank you.